Free UK Delivery on orders over £20 Retailing Quality Soft Toys Since 1993 The UK's Largest Selection of Hansa Products


free uk delivery

Terms & Conditions

The following terms and conditions, provided by the company (now referred to as 'us', 'our' or 'we') set out the terms and conditions under which you may use our website or purchase through it.

Using our website constitutes you accept our terms and conditions in full.

If you do not accept our terms and conditions you must not use our website for any purpose whatsoever.

We reserve the right to change or revise these terms and conditions any time without notification.

Changes to our terms and conditions will be effective immediately and will be posted on the website as soon as possible.

We reserve the right to close the website at any time, and to amend or correct any website content without notification.

Your obligations

When Placing an Online Order By placing an order with the company you agree that:

Any information you provided will be correct, true, current and complete. Any refunds due to incorrect information will be the original payment less any fees incurred by us.

You are the authorised holder of any PayPal account you use on the website.

You will keep the information in “My Account” up to date at all times

You agree we may collect, store and use such information held in accordance with our privacy policy

You will only use the material contained in the website for your personal use and not for any commercial purpose whatsoever.

You confirm that you understand this website and it content are copyright

You understand by placing an order you accept our terms and conditions and that you are giving us permission to make a debit for this order.

You accept that any emails sent will be deemed as read, and that it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our emails.

You accept these terms and conditions in relation to Pricing, Promotions, Shipping, Delivery, Cancellation, Returns, Refunds and Data Protection.

You accept that the products are for family domestic use only. We reserve the right to vary these terms and conditions at any time.

A contract is formed between us when (and not before) we dispatch your order.

The order will not be accepted until we receive payment and dispatch the goods.

Any errors regarding website based information, quotation, price list, acceptance of offer, invoice or other documentation or information issued by us may be subject to correction without any liability on our part.

Price and Promotions

Promotion and Special offers are available online while stocks last. If stock is not available at the time of placing your order promotion and special offer products will not be offered at a later stage.

We reserve the right to correct any wrongly priced items, prior to dispatch, after all we are human and mistakes are possible.

Contract cancellation under the Distance Selling Regulations

Due to the quick turnaround and dispatch of orders we are unable to amend an order once it has been placed.

Customers must ensure they check their order carefully before submitting it for payment.

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products.

If you wish to exercise your right to cancel this contract we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Products, and that you have taken every reasonable care of the Products,

Our items are classified as nursery items so for hygiene reasons if you have not opened the packaging we will not accept them back under the distance selling regulations.

Please see below in relation to Returns and Refunds.

This does not affect your statutory rights.

Shipping and Delivery

Delivery Failure If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email and await you instructions.

We will require an additional shipping fee to make a second delivery.

It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel.

If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left.

If a parcel has been delivered but you are claiming non receipt of a parcel then you must allow 7 days from date of notifying us to allow us to investigate with the courier.


Our stock changes rapidly and we try to keep everything displayed on our however if any ordered goods are not readily available to us, we reserve the right to cancel your order.

We will refund in full any payment the customer has made for such goods.

To avoid any doubt other goods ordered by the customer will be dispatched in the normal way.

In the unlikely case of this happening we undertake to notify the customer at the earliest opportunity.

Standard Delivery

99% of deliveries are made within the chosen delivery time periods.

We use a third party courier service who we have no control over so we cannot be held responsible for a package not reaching its destination on time.

We suggest to customers to place orders well in advance to take into consideration unforeseen delays.

The customer should notify us if they do not receive their package when expected and we will endeavour to ensure it gets delivered as soon as possible.

Upon delivery, it is the customer's responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.

Exclusions to standard delivery

Deliveries made to non-UK countries, Northern Ireland or postcodes deemed the highlands and islands by our couriers, large, bulky orders or deliveries with larger than normal product dimensions where the size of the product falls outside that of a standard parcel will be dispatched to give the best delivery time at a competitive price at the time of dispatch.

We reserve the right to dispatch any method we deem fit.

Returns and Refunds

Any items returned must be in original condition with all tags attached. We will notify you upon receipt and the appropriate refund will be under the Distance Seller Regulations.

Incorrect Items

Please note to save the environment some items may be dispatched in an outer carton that differs is re-used where its description differs to that of the items ordered.

If you receive an item which differs in description please ensure that you check inside the box to confirm that the correct items are not inside the box, before contacting us.

We will arrange for the correct items to be collected and unopened.

If the correct item has been delivered and the incorrect item is not collected then you will be liable for the cost of this item.

Transit Damage

If you receive a delivery and the item is damaged please refuse the delivery and notify us within 24 hours.

Where the damage is not noticeable until you open your parcel after you have signed for delivery then you must notify us within 48 hours.

Please check all contents on receipt of your order.

We are unable to accept a return of goods damaged in transit unless you notify us within 7 days of receipt of your order.

Faulty Items

In the unlikely event that you receive a faulty item you may return this item to us in accordance with your statutory rights.

This item will be inspected and if it is deemed faulty then we will issue a suitable form of redress (replacement / repair / refund) which is at our discretion.

We will cover the return postage costs if the item is clearly faulty.

If an item is not deemed faulty following inspection, the item will be returned to you at your cost.

A reason will be given as to why the product has been returned.


During our busy season (October through to December) please allow up to 14 working days for refunds and replacements to be processed.

We will aim to process all returns as quickly as possible.

All refunds will be made to the PayPal account used at the time of placing the order.

The customers' statutory rights are not affected.

Data Protection

Your privacy is very important to us. We will never release your personal details to anyone outside of the company for any reason.

We would like to keep you up to date with our full range of products and services which we do by email.

When you place an order with us you are agreeing to be included in our email database.

Description of Products

Each product on this website is listed subject to its Product Description.

We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was posted on the website.


We do not give any warranty, condition, guarantee or representation, express or implied, relating to the information contained on this website or on any website to which it is linked.

We make no representations or warranties concerning the accuracy, completeness or suitability for any purpose of the information and related graphics contained on this website, or on any website to which it is linked.

We do not warrant that our website or any website to which it is linked or any relevant server are free of computer viruses or other harmful applications.


We accept PayPal payment only.

These provisions (terms, conditions, disclaimers and exclusions) shall be construed in accordance with the laws of the United Kingdom.